Frequently Asked Questions For Dog Owners
How do I sign up?
Go to The Good Kennel Guide website and click on the User Sign Up button at the top of the page. This will prompt you to provide a username and password so that you can complete a profile and start to communicate with kennel owners and boarders, leave reviews and more! Please note that you will need to enter information about your dog(s) and provide payment information securely through Stripe if you wish to make an enquiry or a booking.
Do I need to sign up to use the site?
Anyone can view the information on The Good Kennel Guide but you will need to create a profile if you wish to interact with kennel owners and boarders, make bookings or leave reviews. Please note that you will need to enter information about your dog(s) and provide payment information securely through Stripe if you wish to make an enquiry or a booking.
How do I reset my password?
Go to the User Log in section and click on “Forgotten your user name or password”. This will prompt you to enter your email address registered to your profile. If an account exists for the email address entered you will be sent an email with a link to reset or change your password.
How does The Good Kennel Guide work?
The Good Kennel Guide takes the stress out of dog boarding by only listing licensed kennels and boarders who meet the standards set out by law. All kennels that hold a valid licence have a free listing on the website which kennel owners and boarders can “claim” by creating a free account, this allows them to personalise their listing and interact with dog owners. Licensed home boarders are only listed on The Good Kennel Guide at their own request.
Is The Good Kennel Guide free?
Dog owners are charged a very small percentage of each booking which covers administration costs of The Good Kennel Guide and helps us to make kennels and home boarders as visible as possible to their potential customers. Kennel owners and home boarders do not pay any fee for their listing or to take bookings through The Good Kennel Guide. The Good Kennel Guide does not charge any subscription fees to dog owners, kennel owners or home boarders.
How do I search for a kennel or home boarder in my area?
Go to The Good Kennel Guide home page and enter your postcode, county or town into the “Search for kennels in my area” box. This will generate a list of kennels in your area and reviews from their existing customers to help you to decide if they are the right kennel for you and your dog.
How do I add in my pet’s details in my profile?
Log in with your existing username and password details and go to your profile. Click on the “Add a dog” button to add details about your dog.
How do I upload photos of my dog to my profile?
Log in with your existing username and password details and go to your profile. Click on your dog’s profile and then Click on the “Add a photo” button to add a photo(s) of your dog.
My dog has recently passed away- how can I stop receiving prompts from The Good Kennel Guide about my pet?
We are really sorry for your loss, losing a pet is always so hard and is like losing a best friend or family member. Here at The Good Kennel Guide we realise that you don’t want to be reminded of your loss but also that you don’t want your beloved friend to disappear from your profile altogether. We believe that pets stay on in your heart as Forever Pets. To change your profile Log in with your existing username and password details and go to your profile. Click on your dog’s profile and then Click on the “Forever pets” button. You will not continue to receive prompts but your dog will remain on your profile.
Can I use The Good Kennel Guide to find a dog walker?
The Good Kennel Guide does not currently list dog walkers but some kennels and home boarders may list dog walking in their additional services on their profile. Many kennels, boarders and day care centres do offer this service and you can select this service when you make your booking if it is available.
How much does the service cost?
Costs vary much depending upon the local market and each kennel or boarder is able to specify their own prices. You will see the cost of the services you are requesting when you make a booking so will be aware of costs up front.
What should I take with me when I drop off my dog?
In order to help your dog settle in as quickly as possible we recommend taking things that are familiar to your dog. Please note that some kennels and boarders have their own rules around what you can and can’t take. You should expect to find this information on their profile page.Some useful suggestions (should this be allowed) are collar and lead, favourite toys and treats,favourite food and bowl, dog bed and blanket.
My dog has special requirements. Can I still use The Good Kennel Guide?
The Good Kennel Guide caters for all dogs, all shapes, sizes, breeds and temperaments. We encourage dog owners to complete their dog’s profile as much as possible as this is shared with the kennel owner or boarder when the booking is made. This gives the boarder as much information as possible about your dog so they can ensure that your dog has the best possible care. We also encourage Kennel owners and boarders to provide as much information as possible about the services that they provide. This helps you as a dog owner to pick a boarder that meets yours (and your dog’s) precise requirements.
Do Kennels and boarders have pick up and drop off times?
Some kennels and boarders do have specific drop off and pick up times, they should include this information on their profile.
